Switch from ezyVet to Lupa
Thinking about moving from ezyVet? You're not alone.
Here are a few reasons why vets and their teams decide to switch to Lupa (and why you might, too).
Let's dive into the details…
The ezyVet story
ezyVet has been around for over 20 years. For most of that time, it set the standard for what a cloud-based veterinary PIMS could do.
But in 2021, IDEXX Laboratories acquired it.
Since then, the picture has changed. Reviews that once praised fast, responsive support now describe long hold times and call center agents with limited knowledge. A product that once felt like it was being actively developed now attracts complaints about features that have not changed in years. And teams that switched from older, simpler systems often find themselves wondering why a task that used to take two clicks now takes seven.
None of that means ezyVet is a bad product. It means it is a product built for a different moment, and that moment has passed.
What teams say about ezyVet
Feature development has halted
Practices that chose ezyVet for its forward momentum have noticed a shift. Reviewers describe a product that feels static, with longstanding gaps that go unfixed and a roadmap that no longer reflects the pace of modern veterinary software.
A verified Capterra reviewer noted that ezyVet is "very restrictive on who they will actually integrate with," while another described the reporting functionality as leaving "a lot to be desired."[5]
The IDEXX acquisition gave ezyVet stability. It did not give it urgency.
We build AI natively into workflows to remove the admin burden from your team.
Lupa is the choice for modern teams wanting to leverage technology to it's fullest.
It's hard to use
This is the most consistent complaint across every review platform.
"There are too many steps to complete a task... not very user friendly. Too many options for a single task," wrote one verified Veterinary Trauma Technician on G2.[1]
Even IDEXX's own comparative material concedes that "navigation can be awkward at times, with some users reporting... too many clicks."[2]
For a team seeing 30 patients a day, that friction adds up.
And with AI built into workflows, we're taking the admin burden away from your team.
Training new team members takes 2-3 hours.
Support has declined since the IDEXX acquisition
Before 2021, ezyVet's support was one of its most praised features. That changed.
"Over the last year, support has declined... I've requested a call back and never gotten one. There are also times where I decide to wait, and then I get hung up on after being on hold for over an hour," wrote one Director of System Integrations on Capterra.[3]
A GetApp analysis of 61 verified reviews collected between 2021 and 2024 found persistent reports of slowness, bugs and unresolved issues across the platform.[4]
We know how frustrating it is to be hit with walls of phone automations, or chat bots taking you round in circles.
At Lupa, you have the option of using our AI support, or speak to a human in less than 3 minutes.
Integrations are restrictive
Practices that want to connect third-party tools often hit a wall. ezyVet controls which integrations are permitted, and the list is limited.
"ezyVet, as a whole, is stingy with who they will integrate with. It is difficult to find appropriate integrations that will work for us," wrote one Practice Manager on G2.[6]
A separate Capterra reviewer went further: "They are very restrictive on who they will actually integrate with — they hold your database hostage."[7]
For practices with specialist suppliers, custom reporting, or existing tools they rely on, this is a real constraint.
Read the API docs →
Why teams move to Lupa
Intelligent AI co-pilot built in
Bring up a full history quickly with Lupa's AI co-pilot. During the consult, the AI Scribe listens and generates structured clinical notes, ready to send to the client in one click. And AI Billing Recommendations recommends adding missed charges before the invoice goes out.
A product that keeps getting better
Lupa ships new features every week, with a team of vets directing world-class AI software engineers from Meta, Google, Amazon and DeepMind.
A better client experience
Clients book online, message via WhatsApp, and receive follow-up communications without your team having to chase. The client portal and mobile app give pet owners visibility into their animal's care. Every touchpoint, in one place.
Getting easier to use everyday
At Lupa, we're embedding AI into common workflows to reduce the admin burden of your team. That means less clicks, less friction, and a PIMS that works with you, rather than against you.
Feature by feature
| Feature | Lupa | ezyVet |
|---|---|---|
| AI | ||
| AI Scribe | ✓ | ✓ |
| AI Assistant | ✓ | — |
| AI Diagnostics | ✓ | — |
| AI Billing Recommendations | ✓ | — |
| AI Reception | ✓ | — |
| Client journey | ||
| Client Web Portal | ✓ | ✓ |
| Client Mobile App | ✓ | Available in US |
| WhatsApp Integration | ✓ | — |
| CRM | ✓ | ✓ |
| Reminders | ✓ | ✓ |
| Core PIMS | ||
| Appointment Scheduling | ✓ | ✓ |
| Medical Records | ✓ | ✓ |
| Prescriptions | ✓ | Limited |
| Billing and Invoicing | ✓ | ✓ |
| Embedded Payments | ✓ | Available in US |
| Inventory Management | ✓ | ✓ |
| Hospital Workflow | ✓ | — |
| Internal Messaging | ✓ | Limited |
| Lab / Diagnostics Integrations | ✓ | ✓ |
| Imaging | ✓ | ✓ |
| Reporting and Analytics | ✓ | Limited |
| Modern UI/UX | ✓ | — |
| Enterprise | ||
| Multi-Site Functionality | ✓ | Limited |
| Native Cloud Architecture | ✓ | ✓ |
| Open API Access | ✓ | ✓ |
✓ Full · Limited · — Not present
Customers regularly migrate from ezyVet to Lupa
Learn more about our migration process, and how we set you up for success.
Learn moreLUPA IS TRUSTED BY MODERN VETERINARY PRACTICES
Join other practices making the switch.
Book a 30-minute demo and we will show you exactly what moving to Lupa looks like for a practice like yours.
Book a demoSources
- TrudyRenee S., Veterinary Trauma Technician. G2 Review of ezyVet. g2.com/products/ezyvet/reviews
- IDEXX ezyVet comparison guide. software.idexx.com
- Autumn T., Director of System Integrations. Capterra Review of ezyVet. capterra.com
- GetApp analysis of 61 verified ezyVet reviews, July 2021 to December 2024. getapp.com
- Capterra Reviews of ezyVet. capterra.com
- Shannon V., Practice Manager. G2 Review of ezyVet. g2.com/products/ezyvet/reviews
- Anonymous. Capterra comparison review of ezyVet. capterra.com