# Lupa Pets

> Lupa is the world's first enterprise-ready AI operating system for veterinary practices: practice management, an AI scribe, client communications, payments, online booking and analytics in one platform. Available in the UK, US, Spain and Germany.

## Product

- [Lupa OS](https://lupapets.com/): Practice management, communications, payments, online booking and analytics in one place.
- [Lupa Notes (AI Scribe)](https://lupapets.com/lupa-notes/): Automatic medical notes from consults, surgeries and phone calls.
- [Pricing](https://lupapets.com/pricing/): Per-site and per-user pricing, plus the Lupa Notes add-on.
- [Enterprise](https://lupapets.com/enterprise/): Multi-site and group-practice features for larger organisations.
- [Switching from another PMS](https://lupapets.com/migrations/): Migration and onboarding when moving from another system.
- [AAHA Advantage](https://lupapets.com/aaha/): Preferred pricing for AAHA-accredited practices in the United States.

## Company

- [Team](https://lupapets.com/team/): The people building Lupa.
- [Contact](https://lupapets.com/contact/): Book a demo or get in touch.

## Blog

- [What to check before moving a veterinary practice from server software to the cloud](https://lupapets.com/blog/moving-veterinary-practice-server-to-cloud/): A practice server may run more than the PMS. What to identify, extract, retain and replace before a legacy server can be switched off safely.
- [How to communicate a price increase to veterinary clients](https://lupapets.com/blog/communicating-veterinary-price-increase-clients/): A fee change is harder to explain when the first time a client sees it is on an invoice. What the CMA Order requires, how much notice to give, and what the message needs.
- [Veterinary inventory management software: built-in PMS tools vs standalone systems](https://lupapets.com/blog/veterinary-inventory-management-software-built-in-vs-standalone/): Practices can manage stock inside the PMS they already run, or through a specialist system alongside it. Where each model adds value, and what the second system costs you.
- [The total cost of your veterinary PMS: what practices forget to count](https://lupapets.com/blog/veterinary-pms-total-cost-of-ownership/): The monthly subscription is only one part of what a PMS costs. A method for adding up setup, staff time, usage fees, hardware and exit terms over three years.
- [Veterinary workflow automation: which tasks should your PMS automate?](https://lupapets.com/blog/veterinary-workflow-automation-pms/): Which veterinary practice workflows can run automatically, which should prepare the work for review, and which still need human judgement.
- [AI veterinary practice management software: what to evaluate beyond the scribe](https://lupapets.com/blog/ai-veterinary-practice-management-software/): AI in a veterinary PMS now covers documentation, communication, billing and records. What matters is the task the AI performs, how its output gets checked, and what happens when it is wrong.
- [Veterinary scheduling software: what to look for beyond an online calendar](https://lupapets.com/blog/veterinary-scheduling-software-beyond-online-calendar/): Veterinary scheduling software does more than put appointments on a calendar. The differences are in how it handles appointment rules, resources, cancellations, reminders and availability across the practice.
- [What is a veterinary operating system?](https://lupapets.com/blog/what-is-a-veterinary-operating-system/): A veterinary operating system is the central software platform that connects a practice's applications, data and workflows, so information and actions move between them.
- [What software do veterinarians use?](https://lupapets.com/blog/what-software-do-veterinarians-use/): Veterinarians use a practice management system for records, appointments, notes and invoices, plus tools for scribing, booking, reminders, rotas, payments, stock and diagnostics. What each one should do, and what to check.
- [Veterinary computer systems: all you need to know](https://lupapets.com/blog/veterinary-computer-systems/): Veterinary computer systems hold the clinical records, diary, payments and stock for a practice. How they developed from 1970s record systems to cloud software and AI, and what to check before you choose one.
- [Veterinary team management: how to build a practice people want to work for](https://lupapets.com/blog/veterinary-team-management/): Good veterinary team management starts with a working day your team can reasonably complete. How to plan the diary, make pay and rota decisions understandable, and give every role clear responsibilities.
- [Veterinary marketing ideas: 8 that use the records you already have](https://lupapets.com/blog/veterinary-marketing-ideas/): The best marketing a practice can do starts with the clients and patients already on its books. Eight campaigns, the filter behind each one, and the three numbers worth tracking.
- [US vs UK veterinary practice: the 6 key differences](https://lupapets.com/blog/us-vs-uk-veterinary-practice-differences/): An American CVT who now works with British practices on what actually differs between the two: job titles, units, heartworm, rabies law, insurance claims and health plans.
- [I've been an equine vet for 16 years. The software was never built for ambulatory work](https://lupapets.com/blog/equine-vet-software-isnt-built-for-us/): Equine vets are still working on systems built decades ago for small animal practice. Here's where they fall short for ambulatory work.
- [Veterinary front desk management: what good looks like](https://lupapets.com/blog/veterinary-front-desk-management/): How veterinary practices can improve front desk standards, staff training, client communication and day-to-day reception workflows.
- [Veterinary inventory management: what good stock control looks like](https://lupapets.com/blog/veterinary-inventory-management-best-practice/): How veterinary practices can reduce stock discrepancies, manage medicines records and build a practical inventory-control process.
- [How to increase veterinary practice revenue (without raising prices)](https://lupapets.com/blog/how-to-increase-veterinary-practice-revenue-without-raising-prices/): Six practical ways UK vet practices can grow revenue without raising prices: complete invoicing, online booking, health plans and AI time savings.
- [Veterinary SOAP notes: how to write them, with a free template](https://lupapets.com/blog/veterinary-soap-notes/): A practical guide to writing veterinary SOAP notes from Lupa's Chief Veterinary Officer. What goes in each section, a worked example, what the RCVS expects, and a free template.
- [The most accurate AI scribe for vets: our benchmark results](https://lupapets.com/blog/veterinary-ai-scribe-benchmark/): Lupa's AI lab benchmarked 5 AI models on real veterinary consults. Why medical AI models underperform on vet data, and why Lupa's scribe is the most accurate.
- [Online booking for veterinary practices: what clients want](https://lupapets.com/blog/online-booking-veterinary-practice-what-clients-want/): Client booking preferences are shifting fast. Here is what the evidence shows clients want, and where most practice booking systems still fall short.
- [Automated client communications for vet practices: what good looks like](https://lupapets.com/blog/automated-client-communications-vet-practices-what-good-looks-like/): How veterinary practices can make automated reminders timely, relevant and easier for clients to act on.
- [Staff recruitment in veterinary practice: what distinguishes the practices that keep their team](https://lupapets.com/blog/staff-recruitment-veterinary-practice/): Recruitment is hard for every UK practice right now. Here is what actually separates the practices that fill a role once from the ones that keep refilling it, from the advert through the first ninety days.
- [Veterinary inventory management: the guide](https://lupapets.com/blog/veterinary-inventory-management/): Inventory is a practice's second biggest cost after payroll. How to measure it, the benchmarks to aim for, and how to stop losing money on stock.
- [How The Vet Van runs a full veterinary practice with one vet and a van](https://lupapets.com/blog/how-the-vet-van-runs-a-mobile-practice-with-lupa/): Dr Ellen-Louise Lawrie left corporate practice to launch The Vet Van, a solo mobile practice. Here's how she handles notes, payments and cash flow on the road.
- [What is a PIMS? Veterinary practice management software explained](https://lupapets.com/blog/what-is-a-pims-veterinary-practice-management-software/): PIMS stands for practice information management system, the software that runs a veterinary practice. What it does, what it costs, and how to choose one.
- [Opening a veterinary practice in the US: costs, timeline, and setup checklist](https://lupapets.com/blog/opening-a-veterinary-practice-in-the-us/): The stage-by-stage guide to opening a US vet practice: real costs for buildout, equipment and licensing, financing terms, and a break-even example.
- [What "AI-native" actually means for a vet PMS](https://lupapets.com/blog/what-ai-native-means-for-a-vet-pms/): AI-native means the AI can see and act across your whole practice, not just answer questions when asked. Here's the difference, the vendor test, and what it means for your day-to-day.
- [Multi-site veterinary practice management software: A buyer's guide for groups](https://lupapets.com/blog/multi-location-vet-software-buyers-guide/): A practical buyer's guide for multi-location veterinary groups: map your stack, involve the right stakeholders, build criteria, test vendors, and roll out without chaos.
- [Best Veterinary Practice Management Systems (PMS) in 2026](https://lupapets.com/blog/best-veterinary-practice-management-systems-in-2026/): Compare the 10 best veterinary practice management systems in 2026, including Lupa, ezyVet, Instinct and Avimark. Reviews, pricing and who each PMS is best for.
- [How veterinary practices can improve online reviews and build client trust](https://lupapets.com/blog/veterinary-practice-online-reviews-client-trust/): Most clients decide whether to trust a practice before they ever speak to anyone there. Here is what actually shapes that decision online, and how to manage reviews without overstepping client confidentiality.
- [The hidden cost of vet staff turnover (and what to do about it)](https://lupapets.com/blog/hidden-cost-vet-staff-turnover/): Staff turnover costs more than a recruitment fee. Here is how resignation affects cover, productivity, client relationships and the team left behind.
- [RCVS practice standards in 2026: what UK veterinary practices need to know](https://lupapets.com/blog/rcvs-practice-standards-uk-2026/): RCVS PSS accreditation is voluntary, but many Core Standards reflect wider obligations for UK veterinary practices. Here is what every practice should be meeting in 2026, and where independent practices most often fall short.
- [CMA pricing transparency: how to get your practice compliant before the deadlines](https://lupapets.com/blog/cma-pricing-transparency-compliance-guide/): The CMA Order is expected by September 2026. For most independent practices, pricing transparency compliance is required by March 2027 and written estimates by September 2027. Here is what to prepare, and in what order.
- [How to switch veterinary PMS without disrupting your practice](https://lupapets.com/blog/how-to-switch-veterinary-pms-without-disrupting-practice/): Switching practice management systems carries real risk to a busy clinic. Here is what actually happens during a PMS migration, what tends to go wrong, and how to keep your practice running while it does.
- [The cost of starting a veterinary practice in the UK in 2026](https://lupapets.com/blog/cost-starting-veterinary-practice-uk/): A realistic breakdown of what it costs to open an independent veterinary practice in the UK: premises, equipment, registration, working capital, and the financing structures commonly used.
- [How to set up a veterinary practice in the UK: the complete guide](https://lupapets.com/blog/how-to-set-up-a-veterinary-practice-uk/): A practical guide to setting up a veterinary practice in the UK, covering RCVS registration, premises, controlled drugs, staffing, finance, and the decisions that matter most in year one.
- [Veterinary scheduling software: what matters when you're choosing](https://lupapets.com/blog/veterinary-scheduling-software-what-matters/): Veterinary scheduling software should do more than display a diary. Here is how to assess online booking, appointment types, reminders, room visibility and workflow fit before choosing.
- [AI scribe accuracy in practice: what six months of daily use actually showed](https://lupapets.com/blog/ai-scribe-accuracy-in-practice/): AI scribe accuracy is not just a vendor percentage. Here is what sustained daily use in a busy practice showed, including where the technology earned trust and where it still needed a second look.
- [How much time does a veterinary AI scribe save?](https://lupapets.com/blog/how-much-time-does-a-veterinary-ai-scribe-save/): Vendors quote different time-saving figures for AI scribes. This guide explains why the real saving depends on caseload, documentation habits, review effort and workflow fit.
- [Veterinary AI scribe and GDPR: what UK practices need to know](https://lupapets.com/blog/veterinary-ai-scribe-gdpr-uk/): AI scribes record client conversations in your consult room. Here is what UK GDPR requires from veterinary practices, what the RCVS now expects, and the questions to ask before you sign a contract.
- [How to improve appointment compliance in a veterinary practice](https://lupapets.com/blog/how-to-improve-appointment-compliance-veterinary-practice/): Booked appointments are not the same as appointments that lead to care. Here is how to close the gap between what clients agree to and what they actually follow through on.
- [What the new CMA prescription fee cap means for your practice](https://lupapets.com/blog/cma-prescription-fee-cap-veterinary-practice/): Everything you want to know on the new CMA prescription fee cap. Key dates, what it means for your income, formulary, and client conversations.
- [CMA veterinary remedies 2026: a plain-English guide for independent practices](https://lupapets.com/blog/cma-veterinary-remedies-2026-plain-english-guide/): The CMA confirmed 14 binding remedies in March 2026, enforceable from September 2026. Here is what each one means for an independent practice, in plain English, without the legal framing.
- [How to reduce vet burnout: what practice owners can actually do](https://lupapets.com/blog/how-to-reduce-vet-burnout-practice-owners/): Veterinary burnout is well documented, but practice owners need more than generic wellbeing advice. Here is how to reduce vet burnout by improving workload, admin, rotas and team support.
- [How to reduce no-shows in a veterinary practice](https://lupapets.com/blog/how-to-reduce-no-shows-veterinary-practice/): Most no-shows are not clients who forgot. They are clients who decided the appointment was not urgent enough. Here is how to address that, from the consultation room to the booking system.
- [Why Ainsdale Vets Chose Lupa for Their Brand New Practice](https://lupapets.com/blog/why-ainsdale-vets-chose-lupa-for-their-brand-new-practice/): When opening a brand new veterinary practice, choosing the right PMS from day one is critical. Ainsdale Vets chose Lupa.
- [What Is an AI Scribe - And What Can It Do for Your Veterinary Practice?](https://lupapets.com/blog/what-is-an-ai-scribe-and-what-can-it-do-for-your-veterinary-practice/): AI scribes are transforming how vets document consultations. Learn what they are and how Lupa Notes can save your practice hours every week.
- [Best PMS for Vet Startups: Why New Practices Choose Lupa](https://lupapets.com/blog/best-pms-for-vet-startups-why-new-practices-choose-lupa/): Starting a new veterinary practice? Here's why Lupa is the PMS of choice for vet startups across the UK.
- [Health Plans, Pricing Strategy & CMA Preparation: Lupa & Vetsure](https://lupapets.com/blog/health-plans-pricing-strategy-cma-preparation-lupa-vetsure/): Lupa and Vetsure partner to help veterinary practices prepare for CMA regulations with smart health plans and pricing strategy.
- [Anderson's Veterinary Surgery Go-Live Day - The Team's Perspective](https://lupapets.com/blog/andersons-veterinary-surgery-go-live-day/): Anderson's Veterinary Surgery shares their experience on go-live day and how Lupa's support team made the transition seamless.
- [Why Multi-Site Veterinary Clinics Are Choosing Lupa for Practice Management](https://lupapets.com/blog/why-multi-site-veterinary-clinics-are-choosing-lupa/): Multi-site veterinary groups need centralised control with local flexibility. Discover why Lupa is the enterprise choice.
- [Server-Based or Cloud? What Your PMS Choice Actually Means](https://lupapets.com/blog/server-based-or-cloud-what-your-pms-choice-actually-means/): Cloud or server-based veterinary PMS decides how your team logs in, who fixes problems, and what you pay over the next decade. Here's the honest comparison.
- [Vetsure Buying Group on CMA - Health plans, pricing & client trust](https://lupapets.com/blog/vetsure-buying-group-on-cma-health-plans-pricing-client-trust/): Vetsure's buying group discusses the implications of CMA regulations for independent veterinary practices.
- [AI in Veterinary Practice: Your Data Privacy Questions Answered](https://lupapets.com/blog/ai-in-veterinary-practice-your-data-privacy-questions-answered/): Worried about AI and data privacy in your veterinary practice? We answer the most common questions vets ask.
- [How Madra Veterinary Clinic Switched to Lupa - and Got Back Nearly a Day a Week](https://lupapets.com/blog/how-madra-veterinary-clinic-switched-to-lupa/): Madra Veterinary Clinic shares how switching to Lupa gave their team back nearly a full day of productivity every week.
- [Prescriptions, Pricing, and Profit: The CMA Remedies Explained](https://lupapets.com/blog/prescriptions-pricing-and-profit-the-cma-remedies-explained/): The CMA's remedies for the veterinary sector are complex. We break down what they mean for prescriptions, pricing, and your bottom line.
- [CMA Remedies: Pete Orpin on What Will Impact Your Practice Most](https://lupapets.com/blog/cma-remedies-pete-orpin-on-what-will-impact-your-practice-most/): Industry expert Pete Orpin breaks down which CMA remedies will have the biggest impact on independent veterinary practices.
- [CMA Veterinary Remedies: Turning Disruption Into Opportunity for Independent Practices](https://lupapets.com/blog/cma-veterinary-remedies-turning-disruption-into-opportunity/): The CMA's intervention in the veterinary sector creates disruption, but also significant opportunities for well-prepared independent practices.
- [Be Prepared: Protect Your Business and Team Ahead of the CMA Regulations](https://lupapets.com/blog/be-prepared-protect-your-business-ahead-of-cma-regulations/): CMA regulations are coming. Here's how to protect your veterinary practice and ensure compliance without compromising care.
- [Lupa Raises $20M at Series A to Bring Innovative Tech and AI to the Veterinary Profession](https://lupapets.com/blog/lupa-raises-20m-at-series-a-to-bring-innovative-tech-and-ai-to-the-veterinary-profession/): Lupa announces a $20 million Series A funding round to accelerate the development of AI-powered veterinary practice management software.
- [How Thompson's Pet Care Saves an Hour Per User Per Day](https://lupapets.com/blog/how-thompsons-pet-care-saves-an-hour-per-user-per-day/): Switched because Lupa is far more modern and intuitive than their previous system. Approximately one hour saved per user per day.

## Agent discovery

- API catalog: https://lupapets.com/.well-known/api-catalog
- OpenID configuration: https://lupapets.com/.well-known/openid-configuration
- OAuth protected resource: https://lupapets.com/.well-known/oauth-protected-resource
- MCP server card: https://lupapets.com/.well-known/mcp/server-card.json
- Agent skills index: https://lupapets.com/.well-known/agent-skills/index.json
- Sitemap: https://lupapets.com/sitemap.xml

## Optional

- [Privacy policy](https://lupapets.com/privacy-policy/)
- [Terms & conditions](https://lupapets.com/t-cs/)

Lupa Pets Ltd — https://lupapets.com