For migrating clinics, yes - your dedicated onboarding advisor will be there in person on go-live day to support you and your team. For new/startup practices, on-site go-live support isn't included as standard since there is less going on on day 1, but you can opt for this as an additional paid service. Either way, every clinic receives the same comprehensive training, pre-launch support, and access to our team on the day so you're never left on your own.

Lupa integrates with all the key partners a veterinary practice relies on. For laboratory diagnostics, we connect with IDEXX and Zoetis for both in-house and external lab machines. For pharmacy ordering, we integrate with NVS and MWI. For insurance claims, we work with Vetenvoy. We also support PACS integration for imaging, along with Stripe, Dojo, Outlook, Gmail, and more. Lupa also offers an open API, so if you use a specialist tool or service, there's a route to connect it.

An open API is a way for different software systems to talk to each other. In practice, it means Lupa can connect with tools and services beyond our existing integrations - whether that's a referral platform, an accounting package, or something specific to how your clinic operates. If a third-party provider supports API connections, they can build a link to Lupa without needing to wait for us to build it from scratch.

The full onboarding process typically takes around 6–12 weeks from start to finish. That includes a planning session, 4–8 weeks of data migration and system configuration, 2–4 weeks of team training, and then go-live with hands-on hypercare support for 3 weeks afterwards. This is just a guideline and your timeline is tailored to your clinic - we move at your pace, not ours.

No. Lupa is the only PMS that transfers all financial and medical records during migration. Our specialist data engineers review every migration through 100+ quality checkpoints to ensure nothing is lost or corrupted. Your full clinical history, client records, and financial data come with you.

You're not left to figure things out alone. After launch, you get 3 weeks of hypercare - hands-on support while your team builds confidence with the system in a real clinical setting. After that, our Customer Success team checks in proactively, tracks your goals, and our Customer Support team provides ongoing support for any questions, with an average response time of under 3 minutes and a 98.2% client satisfaction score.

Yes. Lupa's migration team has experience transferring data from a wide range of veterinary PMS platforms. Our data engineers specialise in veterinary data and understand the nuances of different systems, so regardless of what you're currently using, we can manage the switch.