The part you're dreading is the part we do best
A dedicated migration team runs your whole switch, and stays with you until everyone in your practice is confident on Lupa.
Nobody looks forward to a migration
You want the better system. You also know what switching means: new habits for the whole team, a few intense weeks, and someone (probably you) championing it through.
Some of your team will lean in. Others have used the same system for 15 years and would happily keep it forever. Getting everyone over the line is the exhausting part, and it's exactly what our migration process is built around.
It's certainly been one of the easiest and smoothest transitions that we've had. I've been through a couple in my career."
From start to finish
Five stages. One team with you the whole way.
We learn how your practice runs and plan the move.
We migrate your data and set Lupa up around your workflows.
Your team practices in a Lupa environment built to mirror your clinic.
We're on site to get you running.
We stay close until your team is self-sufficient, then hand over to a dedicated account manager.
We learn how your practice runs before we move anything
Every practice has its own way of doing things: how appointments get booked, how estimates are raised, how the morning rounds work. Most of it lives in muscle memory rather than a manual.
Your migration starts with in-depth scoping and discovery. We map how your team works today, then configure Lupa to match, so go-live feels familiar instead of foreign.
Your full history makes the move, financials included
Lupa is the only PIMS that transfers all financial and medical records. Your data comes across in full:
- All invoices, invoice lines, and payments, allocated together correctly
- Complete clinical histories
- Bundles and health plan sign-ups
- Your configuration: appointment types, templates, calendar layout
Financial data is where migrations usually go wrong, and it's where we go deepest. Your accounts arrive balanced and usable from day one.
Your data is protected throughout: SOC 2 Type 2 certified, GDPR compliant, and encrypted in transit and at rest.
One of my major concerns was around data transfer. The engineers have been really helpful."
automated checks before you go live
Our AI migration engine runs 400+ automated checks on your data, comparing what's in Lupa against what was in your old system. Then we run around 100 manual checks with your team, so you've seen the data is right before go-live day.
Training built on your clinic's real day
Your team trains in a shared Lupa environment set up to mirror your practice, with no logins to manage. Training is practical and scenario-based, built around how your clinic actually operates rather than feature walkthroughs.
Each section can be self-paced or run as a guided session with our team. Your receptionists learn to book your appointment types. Your vets learn to write up your consults. That's how the people who'd happily keep the old system forever come round.
We have had amazing support from you guys. All the training that we did beforehand made a huge difference."
We're in the building on go-live day
For migrating practices, our team is on site for two to three days: a prep day, go-live day, and the day after. We're there to make sure your day flows run as planned, answer questions on the spot, and catch anything missing while it's easy to fix.
Hypercare for the weeks after go-live
Go-live is the start of our support, and we stay close until your team is self-sufficient. In the first weeks you'll have scheduled check-in sessions with your migration team, tapering off as your team finds its feet.
When hypercare ends, you get a full handover to customer success and a dedicated account manager. There's always a named person who knows your practice.
Nothing's ever too much hassle, they've always been there to help us."
A team that's done this 2,500 times
Our deployment team has completed over 2,500 practice migrations across their careers, with 30 years of combined experience across every major veterinary system. They've seen what causes friction at go-live, and they've built the process to catch it early.
"As migrations go, Lupa has been the best yet and the support from the team has been amazing."Victoria, Burghley Veterinary Center
Opening a new practice? Same team, faster start
With no data to move, new practices can get setup faster.
Common questions
It depends. On average, we'd say 10 weeks from kick-off to go-live. Complex setups can take longer, and we'll give you a clear timeline during scoping. New practices can get setup much faster.
No. Lupa transfers your full clinical and financial history: invoices, invoice lines, payments and their allocations, bundles, health plan sign-ups, and your practice configuration.
Yes. For migrating practices, our team is on site for two to three days covering prep, go-live day, and the day after.
Hypercare with scheduled check-in sessions in the first weeks, then a full handover to a dedicated account manager.
We're used to working with team members who are not 'computer savvy'. Rest assured that training is practical and built on real scenarios from your clinic's day, with guided sessions for every section of the system, for all levels. Your team learns by doing the tasks they do every day.
Yes. We have migrated practices from every major veterinary PIMS. During scoping we confirm exactly how your data will map across, so nothing is lost in the move.
Ready to stop dreading it?
Every clinic is different, so we tailor your migration from day one. Speak to us and we'll walk you through what yours would look like.
Book a demo