7% of hospital revenue walks out the door uncharged.
Hospitalization is built into Lupa, not bolted on. Charge capture, records, billing and patient flow, all in one system.
Luna Dog · American Water Spaniel · 2 yr, 8 mo · M · 24 kg
EJ Emma Johnson ☏ +447790022527 ✉ Emma.Johnson@johnsonsplumbing.co.uk
-£189.03
The paper process works until it doesn't
Most hospital billing still runs on a piece of paper. The vet calls out what's been given, the nurse circles it, and at the end of the day someone cross-references it against the invoice. In a quiet clinic, that mostly works.
In a busy one, the paper gets covered in blood. The nurse goes on a break. The estimate sits at £1,000 while the invoice quietly climbs to £1,200, because there's no live running total keeping them tied together. By the time the client gets to reception, nobody can fully explain the difference.
This is how hospitals lose revenue. Not through bad care, but through a process that was never built for the pace of the work.
Lupa is building for hospitals
Lupa is building a hospitalization system that lives inside the same platform that runs the rest of your practice. Charge capture, clinical records, billing and patient flow, all connected, with nothing bolted on.
Every charge captured as it happens
When a medication is given during a hospital stay, it's added to the invoice and dispensed from inventory in the same action. The running total stays current throughout the admission, so the estimate and the actual bill stay tied together.
That matters more from next year. Under incoming CMA rules, practices will need to contact a client when the invoice is set to exceed the estimate by more than 20%. Lupa can flag this automatically as the bill builds.
The same standard, every time
Procedure templates lay out every drug, service and step for a procedure before it starts. The team works through it in order, so nothing gets missed when it's busy. Items stay editable, but the baseline is always complete.
Because everything is recorded as it happens, you also get a clear clinical record of what was done and when. Useful if a case is ever questioned.
Always know where every patient is
When a client calls to ask how their pet is doing, anyone can see exactly where it is in the building. In surgery, in recovery, ready for discharge. No wandering the building to find out.
The same view shows how your theaters and resources are being used through the day, so you can see where capacity is going.
Fewer things fall through the gap
Tasks and internal messages are linked directly to the patient or client they relate to. A CBC result that needs chasing, an insurance dispute, a follow-up call. Each one gets assigned, tracked and closed in one place, rather than living on a post-it note.
Refer a case without back and forths
When a GP vet needs to refer a complex case, they upload it to your portal and it lands straight in your records. No phone tag, no email attachments to re-key. You review, accept and correspond in one place.
A system that keeps pace with a hospital floor
Lupa is cloud-based, hosted on AWS, with no on-site servers to maintain. No freezing, no waiting for screens to load between patients.
A migration built around how your hospital actually works
Lupa's team has handled over 2,500 migrations across 30 years of combined experience. They learn how your hospital runs today, then rebuild those workflows in Lupa so the system feels familiar from day one.
Every financial record, invoice line, payment and health plan comes across, checked by 400+ automated checks plus manual checks run with your practice. You get a dedicated advisor, scenario-based training, someone in the building on go-live day, and four to five weeks of hypercare afterwards.
Questions from hospital teams
How does Lupa prevent missed charges in a veterinary hospital?
Medications and treatments are added to the invoice as they're given, rather than reconstructed from paper later. Procedure templates capture every component of a protocol by default, with items editable if quantities change.
How does Lupa handle anesthesia monitoring and hospital sheets?
Lupa replaces paper hospital and anesthesia sheets with a digital record. Vitals, medications and treatment windows are logged on any device, with each action recorded in the patient record and on the invoice.
How does Lupa handle estimates for complex procedures?
The running invoice total stays live throughout the admission, so the estimate and the actual bill stay tied together. Lupa can flag when an invoice is set to exceed the estimate, helping you stay compliant with incoming RCVS requirements.
What support do we get after go-live?
A dedicated customer success team and four to five weeks of hands-on hypercare, then an ongoing account manager.
Become a hospital partner
See the hospitalization module, charge capture and patient flow in a live demo, and we'll show you what's live today and what's coming next.