Dr Nick Lloyd BVSc MRCVS — Chief Veterinary Officer at Lupa
MEET THE AUTHOR

Dr Nick Lloyd

BVSc MRCVS

Chief Veterinary Officer at Lupa

University of BristolDevon, UK16 years in practice
Past Role
Owner, Kingsteignton Veterinary Group
2021 — 2022
President — Society of Practising Veterinary Surgeons (SPVS)
Chair
Vet XML Consortium

About Nick

Nick Lloyd is a veterinary surgeon and Lupa's Chief Veterinary Officer. His job is to make sure what Lupa builds reflects how practices actually work; the clinical realities, the admin pressure, and the decisions that determine whether a day runs smoothly or doesn't.

He qualified from the University of Bristol and spent 16 years in practice in Devon, including as owner of Kingsteignton Veterinary Group. When he left clinical work in 2018 he moved into veterinary IT, working inside IVC Evidensia's technology team before building his own consultancy.

Nick served as President of the Society of Practising Veterinary Surgeons (SPVS) in 2021 to 2022, chaired the Vet XML Consortium, and has contributed to the RCVS Workforce Summit and the BVA's Vet Record. He co-presented the SPVS CMA Veterinary Remedies podcast with Pete Orpin on the regulatory changes most likely to affect independent practices, and has spoken about veterinary technology and practice management on the Veterinary Innovation Podcast.

That background shapes what he writes about: not what software can theoretically do, but what it takes for a practice to change systems, embed new tools, and actually see the benefit.

Articles by Nick

Practice management, AI in veterinary care, and the operational decisions that shape how independent practices run.

AI veterinary practice management software: what to evaluate beyond the scribe

AI veterinary practice management software: what to evaluate beyond the scribe

AI in a veterinary PIMS now covers documentation, communication, billing and records. What matters is the task the AI performs, how its output gets checked, and what happens when it is wrong.

Veterinary SOAP notes: how to write them, with a free template

Veterinary SOAP notes: how to write them, with a free template

A practical guide to writing veterinary SOAP notes from Lupa's Chief Veterinary Officer. What goes in each section, a worked example, what your state board expects, and a free template.

Online booking for veterinary practices: what clients want

Online booking for veterinary practices: what clients want

Client booking preferences are shifting fast. Here is what the evidence shows clients want, and where most practice booking systems still fall short.

How veterinary practices can improve online reviews and build client trust

How veterinary practices can improve online reviews and build client trust

Most clients decide whether to trust a practice before they ever speak to anyone there. Here is what actually shapes that decision online, and how to manage reviews without overstepping client confidentiality.

The hidden cost of vet staff turnover (and what to do about it)

The hidden cost of vet staff turnover (and what to do about it)

Staff turnover costs more than a recruitment fee. Here is how resignation affects cover, productivity, client relationships and the team left behind.

RCVS practice standards in 2026: what UK veterinary practices need to know

RCVS practice standards in 2026: what UK veterinary practices need to know

RCVS PSS accreditation is voluntary, but many Core Standards reflect wider obligations for UK veterinary practices. Here is what every practice should be meeting in 2026, and where independent practices most often fall short.

Connect with Nick

Reach out on LinkedIn or by email.

Nick Lloyd BVSc MRCVS is Chief Veterinary Officer at Lupa. His articles draw on clinical experience and sector knowledge built across practice ownership, IT consultancy, and industry engagement. They do not constitute clinical or legal advice.