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I've been an equine vet for 16 years. The software was never built for ambulatory work
Equine vets are still working on systems built decades ago for small animal practice. Here's where they fall short for ambulatory work.
Blogs & Success Stories
Practical insights for vet practice owners and managers.
What to check before moving a veterinary practice from server software to the cloud
A practice server may run more than the PIMS. What to identify, extract, retain and replace before a legacy server can be switched off safely.
How to communicate a price increase to veterinary clients
A fee change is harder to explain when the first time a client sees it is on an invoice. What the CMA Order requires, how much notice to give, and what the message needs.
Veterinary inventory management software: built-in PIMS tools vs standalone systems
Practices can manage stock inside the PIMS they already run, or through a specialist system alongside it. Where each model adds value, and what the second system costs you.
The total cost of your veterinary PIMS: what practices forget to count
The monthly subscription is only one part of what a PIMS costs. A method for adding up setup, staff time, usage fees, hardware and exit terms over three years.
Veterinary workflow automation: which tasks should your PIMS automate?
Which veterinary practice workflows can run automatically, which should prepare the work for review, and which still need human judgment.
AI veterinary practice management software: what to evaluate beyond the scribe
AI in a veterinary PIMS now covers documentation, communication, billing and records. What matters is the task the AI performs, how its output gets checked, and what happens when it is wrong.
Veterinary scheduling software: what to look for beyond an online calendar
Veterinary scheduling software does more than put appointments on a calendar. The differences are in how it handles appointment rules, resources, cancellations, reminders and availability across the practice.
What is a veterinary operating system?
A veterinary operating system is the central software platform that connects a practice's applications, data and workflows, so information and actions move between them.
What software do veterinarians use?
Veterinarians use a practice management system for records, appointments, notes and invoices, plus tools for scribing, booking, reminders, rotas, payments, stock and diagnostics. What each one should do, and what to check.
Veterinary computer systems: all you need to know
Veterinary computer systems hold the clinical records, diary, payments and stock for a practice. How they developed from 1970s record systems to cloud software and AI, and what to check before you choose one.
Veterinary team management: how to build a practice people want to work for
Good veterinary team management starts with a working day your team can reasonably complete. How to plan the diary, make pay and rota decisions understandable, and give every role clear responsibilities.
Veterinary marketing ideas: 8 that use the records you already have
The best marketing a practice can do starts with the clients and patients already on its books. Eight campaigns, the filter behind each one, and the three numbers worth tracking.
US vs UK veterinary practice: the 6 key differences
An American CVT who now works with British practices on what actually differs between the two: job titles, units, heartworm, rabies law, insurance claims and health plans.
Veterinary front desk management: what good looks like
How veterinary practices can improve front desk standards, staff training, client communication and day-to-day reception workflows.
Veterinary inventory management: what good stock control looks like
How veterinary practices can reduce stock discrepancies, manage medicines records and build a practical inventory-control process.
How to increase veterinary practice revenue (without raising prices)
Six practical ways US vet practices can grow revenue without raising prices: complete invoicing, online booking, wellness plans and AI time savings.
Veterinary SOAP notes: how to write them, with a free template
A practical guide to writing veterinary SOAP notes from Lupa's Chief Veterinary Officer. What goes in each section, a worked example, what your state board expects, and a free template.
The most accurate AI scribe for vets: our benchmark results
Lupa's AI lab benchmarked 5 AI models on real veterinary consults. Why medical AI models underperform on vet data, and why Lupa's scribe is the most accurate.
Online booking for veterinary practices: what clients want
Client booking preferences are shifting fast. Here is what the evidence shows clients want, and where most practice booking systems still fall short.
Automated client communications for vet practices: what good looks like
How veterinary practices can make automated reminders timely, relevant and easier for clients to act on.
Staff recruitment in veterinary practice: what distinguishes the practices that keep their team
Recruitment is hard for every UK practice right now. Here is what actually separates the practices that fill a role once from the ones that keep refilling it, from the advert through the first ninety days.
Veterinary inventory management: the guide
Inventory is a practice's second biggest cost after payroll. How to measure it, the benchmarks to aim for, and how to stop losing money on stock.
How The Vet Van runs a full veterinary practice with one vet and a van
Dr Ellen-Louise Lawrie left corporate practice to launch The Vet Van, a solo mobile practice. Here's how she handles notes, payments and cash flow on the road.