The operating system small animal practices run on.

PIMS, payments, client chat and AI agents in one system, so your team spends less time on admin.

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Used by small animal practices around the world

“Lupa absolutely changed my day-to-day veterinary life, ensuring I had far more time to spend with my patients than my computer!”

Rebecca CastleVeterinarian at Creature Comforts
Rebecca Castle holding a long-haired cat in an exam, with a client and their tabby cat at the table

The all-in-one operating system

Lupa replaces your practice management software and any other add-ons you use.

PIMS

The exam on one page: the patient, their history, medical notes, prescriptions and the invoice.

An exam for Balancino, an Australian Shepherd with intermittent vomiting: his details and history, an AI summary of conditions, drugs and documents, medical highlights, prescriptions, and SOAP medical notes

Less admin in every exam.

Jerry and Lupa Notes take the clicks out of everything from check-in to checkout.

01

The history, summed up

Jerry pulls conditions, drug history and vaccinations from every past visit into one summary.

An AI summary of Bramble, a three year old dog: medical and surgical history, active prescriptions and vaccination status
02

Notes written for you

Lupa Notes listens to the exam and writes up the medical notes.

Lupa Notes recording an exam and writing the medical notes in SOAP format, with suggested medical highlights underneath
03

Diagnosis codes

Jerry suggests coded diagnoses from your notes, with its reasoning, to accept in one tap.

Suggested medical highlights from the medical notes, with the reason one diagnosis was suggested and a button to accept it
04

Nothing left off the bill

Billable items from the exam are suggested for the invoice, so charges don’t go missing.

An invoice for Bramble’s lameness exam with radiographs and sedation suggested from the notes, ready to apply to the invoice
05

Billing that does the rest

Bill one item and Lupa updates the record, books the reminder and applies the plan discount.

A billing automation that marks the animal as spayed/neutered when a spay or neuter is billed

A quieter front desk.

Clients message, book and get reminded without anyone picking up the phone.

  • The client inbox: a list of WhatsApp chats, and one open with a photo of a dog’s healing wound and the practice’s replies

    One inbox

    WhatsApp, text and Lupa app chats in one place, each on the client’s record.

  • Cedar Animal Hospital’s online booking: picking a vet, then a date and time from the open slots

    Online booking

    Clients book any time, and you choose which slots and services they see.

  • An annual vaccination reminder sequence with three steps, sent by email, text and WhatsApp, and a preview of the message on a phone

    Reminders

    Vaccine and wellness exam reminders go out on their own by email, text or WhatsApp.

“After switching on automated reminders in June and online booking in mid-August, we saw a 30 to 35% increase in monthly revenue.”

Aisha ThompsonPreston Vets

One login, not ten.

The tools you pay for separately today are already part of Lupa.

  • Lupa Pay

    Card terminals and payment links, matched to the invoice.

  • Wellness plans

    Allowances tracked at checkout and paid by Direct Debit.

  • Insurance

    Send claims through Vetsure and VetEnvoy from the invoice.

  • Lab results

    IDEXX, Zoetis and Laboklin results land on the pet’s record.

  • Inventory

    Inventory levels, inventory counts and orders to NVS and Covetrus.

  • Staff scheduling

    Shifts across every location, with conflicts flagged as you plan.

  • Analytics

    Revenue, appointments and DVM utilization, without an export.

  • Pet owner app

    Clients book, message and check their plan from their phone.

Lupa gets better every week. New features shipped in the last 12 months:

70Lupa
4Alternatives

Why practices switch.

In the words of the vets and owners who run on Lupa.

  • “Life-changing. It saves me 5 to 10 minutes on every single consult. Do that 10-20 times a day!”

    Paul Irvine-SmithVeterinarian and Clinical Director, Witterings Vets

  • “Lupa is intuitive and easy to use; our new members of staff have picked it up easily and quickly. I can not recommend this PMS enough.”

    Daisy NeweyOwner, Malvern Hills Veterinary Practice

  • “The best decision we have ever made”

    Mel FullerCEO, The Pet Vet

Run your practice on Lupa.

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