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Text, email or app? How to choose veterinary communication software
How veterinary communication software handles texts, email, app and WhatsApp messages, and the TCPA rules that affect what you can text clients.
Ryan LewendonGrowth Marketing ManagerVeterinary billing software: what it should do for your practice
What veterinary billing software should do, from invoices built in the exam room to payments, estimates and debt follow-up, plus what to ask any vendor.
Ryan LewendonGrowth Marketing ManagerVeterinary EMR software: what it should do and how to choose one
What veterinary EMR software should do, what state boards and the AAVSB expect of your records, and how AI scribes fit in. A checklist for demos.
Ryan LewendonGrowth Marketing ManagerMeet Jerry, the agentic veterinary assistant you can give real work to
Jerry is now an agentic veterinary assistant. Ask it for an insurance claim, a referral letter or a stock order, and it does the work inside Lupa for your team to check.
Charlie MusselwhiteChief Commercial OfficerAdvice for vet practice start-ups from the Vet Practice Foundations group
Opening your own vet practice means making dozens of decisions outside your clinical training: bank loans, building surveys, network cabling, software contracts.
Babar HaqGrowth ManagerDestination Pet Selects Lupa as the Operating System for Its Veterinary Clinics
Lupa, the AI operating system for veterinary practices, today announced that Destination Pet has selected Lupa as the operating system for its veterinary clinics.
Ryan LewendonGrowth Marketing ManagerHow to introduce new technology in your veterinary practice
The best way to introduce new technology in a veterinary practice is to let your team name the problem, trial one solution for four weeks with a champion leading it, remove the old way of doing things, and then review what worked before you roll it out further.
Dr Nick LloydChief Veterinary OfficerHow to handle a client complaint in a veterinary practice
How to handle a veterinary client complaint: the first conversation, checking the record, CMA Order timescales, the response letter and mediation.
Dr Nick LloydChief Veterinary OfficerWhat clients want from your veterinary website
What veterinary clients look for online, including booking, pricing, reviews, contact options and clear out-of-hours information.
Ryan LewendonGrowth Marketing ManagerHow to manage conflict in a veterinary team
How to manage conflict in a veterinary team: work out what kind of problem it is, when to talk informally, and when a formal route or mediation fits.
Dr Nick LloydChief Veterinary OfficerWhat to look for when hiring a vet nurse
How to hire a vet nurse: define the role, check registration and Schedule 3 experience, use structured interviews, run trials and references properly.
Dr Miteki DegawaHead of Demand GenerationVeterinary practice data: what to review beyond revenue
How to use the vaccination, follow-up, prescribing and diary data in your PIMS for clinical governance, and how to check the data is reliable first.
Dr Miteki DegawaHead of Demand GenerationWhere the admin time goes in a veterinary practice, and how to win it back
How to measure non-clinical admin in a veterinary practice, work out which tasks cost the most time, and decide whether to stop, simplify, reassign or automate them.
Dr Miteki DegawaHead of Demand GenerationHow to communicate a price increase to veterinary clients
A fee change is harder to explain when the first time a client sees it is on an invoice. What the CMA Order requires, how much notice to give, and what the message needs.
Dr Nick LloydChief Veterinary OfficerWhat to check before moving a veterinary practice from server software to the cloud
A practice server may run more than the PIMS. What to identify, extract, retain and replace before a legacy server can be switched off safely.
Dr Nick LloydChief Veterinary OfficerThe total cost of your veterinary PIMS: what practices forget to count
The monthly subscription is only one part of what a PIMS costs. A method for adding up setup, staff time, usage fees, hardware and exit terms over three years.
Dr Miteki DegawaHead of Demand GenerationVeterinary inventory management software: built-in PIMS tools vs standalone systems
Practices can manage stock inside the PIMS they already run, or through a specialist system alongside it. Where each model adds value, and what the second system costs you.
Ryan LewendonGrowth Marketing ManagerAI veterinary practice management software: what to evaluate beyond the scribe
AI in a veterinary PIMS now covers documentation, communication, billing and records. What matters is the task the AI performs, how its output gets checked, and what happens when it is wrong.
Dr Nick LloydChief Veterinary OfficerVeterinary workflow automation: which tasks should your PIMS automate?
Which veterinary practice workflows can run automatically, which should prepare the work for review, and which still need human judgment.
Dr Miteki DegawaHead of Demand GenerationWhat is a veterinary operating system?
A veterinary operating system is the central software platform that connects a practice's applications, data and workflows, so information and actions move between them.
Ryan LewendonGrowth Marketing ManagerVeterinary scheduling software: what to look for beyond an online calendar
Veterinary scheduling software does more than put appointments on a calendar. The differences are in how it handles appointment rules, resources, cancellations, reminders and availability across the practice.
Dr Miteki DegawaHead of Demand GenerationVeterinary marketing ideas: 8 that use the records you already have
The best marketing a practice can do starts with the clients and patients already on its books. Eight campaigns, the filter behind each one, and the three numbers worth tracking.
Ryan LewendonGrowth Marketing ManagerVeterinary team management: how to build a practice people want to work for
Good veterinary team management starts with a working day your team can reasonably complete. How to plan the diary, make pay and rota decisions understandable, and give every role clear responsibilities.
Ryan LewendonGrowth Marketing ManagerVeterinary computer systems: all you need to know
Veterinary computer systems hold the clinical records, diary, payments and stock for a practice. How they developed from 1970s record systems to cloud software and AI, and what to check before you choose one.
Ryan LewendonGrowth Marketing ManagerWhat software do veterinarians use?
Veterinarians use a practice management system for records, appointments, notes and invoices, plus tools for scribing, booking, reminders, rotas, payments, stock and diagnostics. What each one should do, and what to check.
Ryan LewendonGrowth Marketing ManagerI've been an equine vet for 16 years. The software was never built for ambulatory work
Equine vets are still working on systems built decades ago for small animal practice. Here's where they fall short for ambulatory work.
Matthew SwarbrickEquine Product AdvisorUS vs UK veterinary practice: the 6 key differences
An American CVT who now works with British practices on what actually differs between the two: job titles, units, heartworm, rabies law, insurance claims and health plans.
Megan ConantImplementation ManagerVeterinary inventory management: what good stock control looks like
How veterinary practices can reduce stock discrepancies, manage medicines records and build a practical inventory-control process.
Dr Miteki DegawaHead of Demand GenerationVeterinary front desk management: what good looks like
How veterinary practices can improve front desk standards, staff training, client communication and day-to-day reception workflows.
Dr Miteki DegawaHead of Demand GenerationHow to increase veterinary practice revenue (without raising prices)
Six practical ways US vet practices can grow revenue without raising prices: complete invoicing, online booking, wellness plans and AI time savings.
Ryan LewendonGrowth Marketing ManagerVeterinary SOAP notes: how to write them, with a free template
A practical guide to writing veterinary SOAP notes from Lupa's Chief Veterinary Officer. What goes in each section, a worked example, what your state board expects, and a free template.
Dr Nick LloydChief Veterinary OfficerThe most accurate AI scribe for vets: our benchmark results
Lupa's AI lab benchmarked 5 AI models on real veterinary consults. Why medical AI models underperform on vet data, and why Lupa's scribe is the most accurate.
Batuhan GulerHead of AIAutomated client communications for vet practices: what good looks like
How veterinary practices can make automated reminders timely, relevant and easier for clients to act on.
Ryan LewendonGrowth Marketing ManagerOnline booking for veterinary practices: what clients want
Client booking preferences are shifting fast. Here is what the evidence shows clients want, and where most practice booking systems still fall short.
Dr Nick LloydChief Veterinary OfficerVeterinary inventory management: the guide
Inventory is a practice's second biggest cost after payroll. How to measure it, the benchmarks to aim for, and how to stop losing money on stock.
Ryan LewendonGrowth Marketing ManagerStaff recruitment in veterinary practice: what distinguishes the practices that keep their team
Recruitment is hard for every UK practice right now. Here is what actually separates the practices that fill a role once from the ones that keep refilling it, from the advert through the first ninety days.
Dr Miteki DegawaHead of Demand GenerationHow The Vet Van runs a full veterinary practice with one vet and a van
Dr Ellen-Louise Lawrie left corporate practice to launch The Vet Van, a solo mobile practice. Here's how she handles notes, payments and cash flow on the road.
Dr Miteki DegawaHead of Demand GenerationWhat is a PIMS? Veterinary practice management software explained
PIMS stands for practice information management system, the software that runs a veterinary practice. What it does, what it costs, and how to choose one.
Dr Miteki DegawaHead of Demand GenerationOpening a veterinary practice in the US: costs, timeline, and setup checklist
The stage-by-stage guide to opening a US vet practice: real costs for buildout, equipment and licensing, financing terms, and a break-even example.
Ryan LewendonGrowth Marketing ManagerWhat "AI-native" actually means for a vet PIMS
AI-native means the AI can see and act across your whole practice, not just answer questions when asked. Here's the difference, the vendor test, and what it means for your day-to-day.
Batuhan GulerHead of AIBest Veterinary Practice Management Systems (PIMS) in 2026
Compare the 10 best veterinary practice management systems in 2026, including Lupa, ezyVet, Instinct and Avimark. Reviews, pricing and who each PIMS is best for.
Ryan LewendonGrowth Marketing ManagerMulti-site veterinary practice management software: A buyer's guide for groups
A practical buyer's guide for multi-location veterinary groups: map your stack, involve the right stakeholders, build criteria, test vendors, and roll out without chaos.
Ryan LewendonGrowth Marketing ManagerHow veterinary practices can improve online reviews and build client trust
Most clients decide whether to trust a practice before they ever speak to anyone there. Here is what actually shapes that decision online, and how to manage reviews without overstepping client confidentiality.
Dr Nick LloydChief Veterinary OfficerRCVS practice standards in 2026: what UK veterinary practices need to know
RCVS PSS accreditation is voluntary, but many Core Standards reflect wider obligations for UK veterinary practices. Here is what every practice should be meeting in 2026, and where independent practices most often fall short.
Dr Nick LloydChief Veterinary OfficerThe hidden cost of vet staff turnover (and what to do about it)
Staff turnover costs more than a recruitment fee. Here is how resignation affects cover, productivity, client relationships and the team left behind.
Dr Nick LloydChief Veterinary OfficerHow to switch veterinary PIMS without disrupting your practice
Switching practice management systems carries real risk to a busy clinic. Here is what actually happens during a PIMS migration, what tends to go wrong, and how to keep your practice running while it does.
Dr Nick LloydChief Veterinary OfficerCMA pricing transparency: how to get your practice compliant before the deadlines
The CMA Order is expected by September 2026. For most independent practices, pricing transparency compliance is required by March 2027 and written estimates by September 2027. Here is what to prepare, and in what order.
Dr Nick LloydChief Veterinary OfficerHow to set up a veterinary practice in the UK: the complete guide
A practical guide to setting up a veterinary practice in the UK, covering RCVS registration, premises, controlled drugs, staffing, finance, and the decisions that matter most in year one.
Dr Nick LloydChief Veterinary OfficerThe cost of starting a veterinary practice in the UK in 2026
A realistic breakdown of what it costs to open an independent veterinary practice in the UK: premises, equipment, registration, working capital, and the financing structures commonly used.
Dr Nick LloydChief Veterinary OfficerAI scribe accuracy in practice: what six months of daily use actually showed
AI scribe accuracy is not just a vendor percentage. Here is what sustained daily use in a busy practice showed, including where the technology earned trust and where it still needed a second look.
Dr Nick LloydChief Veterinary OfficerVeterinary scheduling software: what matters when you're choosing
Veterinary scheduling software should do more than display a diary. Here is how to assess online booking, appointment types, reminders, room visibility and workflow fit before choosing.
Dr Nick LloydChief Veterinary OfficerHow much time does a veterinary AI scribe save?
Vendors quote different time-saving figures for AI scribes. This guide explains why the real saving depends on caseload, documentation habits, review effort and workflow fit.
Dr Nick LloydChief Veterinary OfficerVeterinary AI scribe and GDPR: what UK practices need to know
AI scribes record client conversations in your consult room. Here is what UK GDPR requires from veterinary practices, what the RCVS now expects, and the questions to ask before you sign a contract.
Dr Nick LloydChief Veterinary OfficerHow to improve appointment compliance in a veterinary practice
Booked appointments are not the same as appointments that lead to care. Here is how to close the gap between what clients agree to and what they actually follow through on.
Dr Nick LloydChief Veterinary OfficerWhat the new CMA prescription fee cap means for your practice
Everything you want to know on the new CMA prescription fee cap. Key dates, what it means for your income, formulary, and client conversations.
Dr Nick LloydChief Veterinary OfficerCMA veterinary remedies 2026: a plain-English guide for independent practices
The CMA confirmed 14 binding remedies in March 2026, enforceable from September 2026. Here is what each one means for an independent practice, in plain English, without the legal framing.
Dr Nick LloydChief Veterinary OfficerHow to reduce vet burnout: what practice owners can actually do
Veterinary burnout is well documented, but practice owners need more than generic wellbeing advice. Here is how to reduce vet burnout by improving workload, admin, rotas and team support.
Dr Nick LloydChief Veterinary OfficerHow to reduce no-shows in a veterinary practice
Most no-shows are not clients who forgot. They are clients who decided the appointment was not urgent enough. Here is how to address that, from the consultation room to the booking system.
Dr Nick LloydChief Veterinary OfficerWhy Ainsdale Vets Chose Lupa for Their Brand New Practice
When opening a brand new veterinary practice, choosing the right PIMS from day one is critical. Ainsdale Vets chose Lupa.
Dr Miteki DegawaHead of Demand GenerationWhat Is an AI Scribe - And What Can It Do for Your Veterinary Practice?
AI scribes are transforming how vets document consultations. Learn what they are and how Lupa Notes can save your practice hours every week.
Dr Miteki DegawaHead of Demand GenerationBest PIMS for Vet Startups: Why New Practices Choose Lupa
Starting a new veterinary practice? Here's why Lupa is the PIMS of choice for vet startups across the UK.
Dr Miteki DegawaHead of Demand GenerationHealth Plans, Pricing Strategy & CMA Preparation: Lupa & Vetsure
Lupa and Vetsure partner to help veterinary practices prepare for CMA regulations with smart health plans and pricing strategy.
Dr Miteki DegawaHead of Demand GenerationWhy Multi-Site Veterinary Clinics Are Choosing Lupa for Practice Management
Multi-site veterinary groups need centralized control with local flexibility. Discover why Lupa is the enterprise choice.
Dr Miteki DegawaHead of Demand GenerationAnderson's Veterinary Surgery Go-Live Day - The Team's Perspective
Anderson's Veterinary Surgery shares their experience on go-live day and how Lupa's support team made the transition seamless.
Dr Miteki DegawaHead of Demand GenerationServer-Based or Cloud? What Your PIMS Choice Actually Means
Cloud or server-based veterinary PIMS decides how your team logs in, who fixes problems, and what you pay over the next decade. Here's the honest comparison.
Dr Miteki DegawaHead of Demand GenerationAI in Veterinary Practice: Your Data Privacy Questions Answered
Worried about AI and data privacy in your veterinary practice? We answer the most common questions vets ask.
Dr Miteki DegawaHead of Demand GenerationVetsure Buying Group on CMA - Health plans, pricing & client trust
Vetsure's buying group discusses the implications of CMA regulations for independent veterinary practices.
Dr Miteki DegawaHead of Demand GenerationHow Madra Veterinary Clinic Switched to Lupa - and Got Back Nearly a Day a Week
Madra Veterinary Clinic shares how switching to Lupa gave their team back nearly a full day of productivity every week.
Dr Miteki DegawaHead of Demand GenerationPrescriptions, Pricing, and Profit: The CMA Remedies Explained
The CMA's remedies for the veterinary sector are complex. We break down what they mean for prescriptions, pricing, and your bottom line.
Dr Miteki DegawaHead of Demand GenerationCMA Remedies: Pete Orpin on What Will Impact Your Practice Most
Industry expert Pete Orpin breaks down which CMA remedies will have the biggest impact on independent veterinary practices.
Dr Miteki DegawaHead of Demand GenerationCMA Veterinary Remedies: Turning Disruption Into Opportunity for Independent Practices
The CMA's intervention in the veterinary sector creates disruption, but also significant opportunities for well-prepared independent practices.
Dr Miteki DegawaHead of Demand GenerationBe Prepared: Protect Your Business and Team Ahead of the CMA Regulations
CMA regulations are coming. Here's how to protect your veterinary practice and ensure compliance without compromising care.
Dr Miteki DegawaHead of Demand GenerationLupa Raises $20M at Series A to Bring Innovative Tech and AI to the Veterinary Profession
Lupa announces a $20 million Series A funding round to accelerate the development of AI-powered veterinary practice management software.
Dr Miteki DegawaHead of Demand GenerationHow Thompson's Pet Care Saves an Hour Per User Per Day
Switched because Lupa is far more modern and intuitive than their previous system. Approximately one hour saved per user per day.
Dr Miteki DegawaHead of Demand Generation