Dr Miteki DegawaAnderson's Veterinary Surgery Go-Live Day - The Team's Perspective
Anderson's Veterinary Surgery shares their experience on go-live day and how Lupa's support team made the transition seamless.
Key points
When Anderson's Veterinary Surgery in Bromley North switched to Lupa on go-live day, the biggest worry was whether their data would be there.
- All client data, histories and files were fully intact on day one - the biggest fear, gone
- Pre-migration training on a dummy system made go-live day significantly less stressful
- On-site support meant every staff member had their questions answered in real time
When Anderson's Veterinary Surgery in Bromley North switched to Lupa on go-live day, the biggest worry was whether their data would be there. Client files and records were intact from the moment they logged in. With on-site support throughout the day and thorough pre-migration training beforehand, the whole team found the transition far smoother than expected - from intuitive navigation to automated appointment reminders and one-touch invoicing.
Dr Miteki Degawa
Dr Miteki Degawa BVSc MRCVS is a veterinary surgeon and Head of Demand Generation at Lupa. Her articles draw on 10 years clinical experience in small animal practice and first-hand knowledge of how veterinary technology shapes day-to-day practice life.
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