Dr Miteki DegawaHow Madra Veterinary Clinic Switched to Lupa - and Got Back Nearly a Day a Week
Madra Veterinary Clinic shares how switching to Lupa gave their team back nearly a full day of productivity every week.
Key points
Ben Dobson, co-director of Madra Veterinary Clinic in Cheltenham, had been through two or three practice management software migrations before - and described them as chaos. Switching to Lupa was different, with responsive support throughout the lead-up and a smooth go-live day. The standout feature for Ben has been automated live NVS pricing updates, which previously took him 30–40 minutes every single day to manage manually. In total, he estimates Lupa saves the practice 3–5 hours per week.
- Go-live day was smooth - despite previous migrations being 'chaos'
- Support team were on hand throughout, quick to respond and never too much trouble
- Estimated 3–5 hours saved per week already - almost a full working day
Ben Dobson, co-director of Madra Veterinary Clinic in Cheltenham, had been through two or three practice management software migrations before - and described them as chaos. Switching to Lupa was different, with responsive support throughout the lead-up and a smooth go-live day. The standout feature for Ben has been automated live NVS pricing updates, which previously took him 30–40 minutes every single day to manage manually. In total, he estimates Lupa saves the practice 3–5 hours per week.
Dr Miteki Degawa
Dr Miteki Degawa BVSc MRCVS is a veterinary surgeon and Head of Demand Generation at Lupa. Her articles draw on 10 years clinical experience in small animal practice and first-hand knowledge of how veterinary technology shapes day-to-day practice life.
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