The all-in-one payments system for vets.
Lupa Pay brings card terminals, payment links, health plan direct debits, and debt management into one system.
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Running payments across multiple systems costs your team hours every week.
Your team enters every payment twice.
Once in the terminal. Once in the PIMS. Every day. Every transaction.
Health plan issues show up late.
A client canceled their direct debit in week two. You find out at month-end, after they've already used services they haven't paid for.
Clients are paying you like it's 2005.
Payment solutions don't match how clients want to pay you.
Debt chasing is a manual phone job.
Someone on your team works through an outstanding list, calls each client, leaves voicemails, waits, calls again. Every week.
Lupa Pay is the solution.
Health plans, managed inside Lupa.
Set up the mandate, take the first payment, and track every renewal.
All in one place.
When a direct debit fails, you see it instantly.
Pause allowances, send a payment link, resolved before they come in.
Payment status and plan status are always in sync.
A canceled mandate updates the plan automatically. No month-end checks required.
Subscriptions
+ Add Plan Subscription| Plan Name | Started On | Monthly Price | Billing Period | Next Billing | Total Redemptions | Plan Status | Payment Method | Payment Status |
|---|---|---|---|---|---|---|---|---|
| Dog Dental Plan | Jun 28, 2026 | £0.00 | Monthly | Jul 28, 2026 | £0.00 | ● Pending | Manual | ○ Not set up |
| Large Dog Plan | Mar 10, 2025 | £24.00 | Monthly | Jun 10, 2026 | £48.00 | ✓ Active | Card ··4242 | ✓ Paid |
| Puppy Plan | Mar 10, 2023 | £20.00 | Monthly | — | £260.00 | ❚❚ Paused | Card ··3279 | ✓ Paid |
Getting paid has never been easier.
Open the invoice.
Select a terminal by room name, or generate a payment link to send by email, SMS, or WhatsApp.
The client pays their way.
On a countertop terminal at reception, on a handheld reader in the consult room, or from their phone. Deposits collect automatically when clients book online. Cards stay on file for repeat visits.
Lupa updates automatically.
The invoice settles the moment payment goes through. Every transaction is searchable by client, amount, date, or payment method. Payout in two working days.
For every way your clients pay.
Let clients pay the way that suits them.
From tap-to-pay and Apple Pay to Buy Now Pay Later, clients can settle in full or spread the cost, right from their phone. Less friction at checkout, fewer unpaid invoices for your team to chase.
Built for what actually happens at the front desk.
When a client leaves without paying
Lupa Pay lets staff generate a payment link from any outstanding invoice and send it by SMS or WhatsApp. The invoice settles automatically in Lupa when the client pays.
When debt needs chasing
Lupa Pay has a debts dashboard where you can filter outstanding balances and send payment links to clients in bulk, replacing manual phone-based debt chasing.
When a health plan payment fails
Lupa Pay shows the live payment status of every health plan direct debit, so practices see failed mandates immediately and can pause client allowances without waiting for a monthly third-party report.
When your internet drops
Lupa Pay handheld terminals include a built-in SIM card, so vet practices can take card payments during broadband outages.
When you run multiple sites
Lupa Pay gives multi-site vet groups separate accounts and payout schedules per practice, with a single parent account for cross-site reporting.
When it's reconciliation time
Because Lupa Pay runs inside Lupa’s PIMS, every payment ties to the correct invoice automatically. Reconciliation is a report download.
Questions about Lupa Pay.
Do I have to switch everything at once?
Many practices run Lupa Pay alongside their existing processor during the transition. Payment links, online deposits, health plan management, and the reporting dashboard activate when Lupa Pay is enabled.
How quickly do I get paid?
Payouts reach your bank account within two working days of the transaction.
What if a client disputes a payment?
Disputes are visible inside the Lupa Pay dashboard. You typically have 7 to 14 days to submit evidence: consent forms, clinical notes, invoice records. Lupa handles the process from there.
Does Lupa Pay work across multiple sites?
Yes. Each site has its own account, payout schedule, and reporting. A parent account gives you visibility across all locations.
Are health plan direct debits available now?
Health plan direct debit management is on the roadmap for later this year. Lupa Pay works alongside your existing health plan provider in the meantime.
What happens if my internet goes down?
Handheld terminals have a built-in SIM. If neither broadband nor mobile signal is available, generate payment links from any connected device and send them by SMS or WhatsApp.
Book a call to learn more
If your team manages payments across more than one system, reconciles manually at month-end, or chases clients by phone to settle invoices, it’s worth learning more.