Permissions by role
Decide what front desk, vet techs and vets can see and do before day one.
90% of the new practices we speak to choose Lupa.
Lupa is the all-in-one system new vet practices use to open in a day and start seeing clients the same week.
Schedule a demoTrusted by hundreds of modern veterinary practices
“Lupa is intuitive and easy to use; our new members of staff have picked it up easily and quickly. I can not recommend this PMS enough.”
Daisy NeweyOwner, Malvern Hills Veterinary PracticeOpen in a day.
We estimate Launch Kits save new owners 30+ hours of setup before the first patient walks in.
- 01
Pick a Launch Kit
Services, pricing, inventory and medical templates, taken from live clinics.
- 02
Make it yours
Change prices, add services and set up each person’s role.
- 03
Train by role
Front desk, vet techs and vets each take a short course for their own job.
Fill your books from day one.
Booking, reminders and campaigns are built in, so clients come back from week one.
Online booking
Clients pick a vet and a time on your own booking page.
Reminders
Vaccine and wellness exam reminders go out by text, WhatsApp or email, on the schedule you set.
Campaigns
Reach out via email, text or WhatsApp to every client whose pet is overdue, with a button to book.
“After switching on automated reminders in June and online booking in mid-August, we saw a 30 to 35% increase in monthly revenue.”
Aisha ThompsonPreston VetsSoftware your team wants to use.
Good vets and vet techs have options, and software that does their admin is a reason to stay.
Lupa Notes
Record the exam and get a structured medical note, with no typing in the exam room.
Jerry, your AI assistant
Ask about any patient, and Jerry drafts the email or writes the note.
Payments, built-in
Card terminals and payment links in Lupa, with every payment matched to its invoice.
A startup, like you.
New features go live every week. Here’s how many were added in the last 12 months.
Lupa
70Alternatives
4One system from day one.
Everything a new practice needs, without paying for a separate tool for each.
Online booking
Clients book, pay a deposit and fill in forms before they arrive.
Medical records
SOAP notes, templates, prescriptions and dispensing.
Lupa Pay
Card terminals and payment links, matched to every invoice.
Client chat
Message clients on WhatsApp, text and the Lupa app.
Inventory
Inventory levels, reorder alerts and orders to NVS and Covetrus.
Insurance
Send claims to Vetsure and VetEnvoy without leaving Lupa.
Wellness plans
Monthly plans with allowances, paid by Direct Debit.
Scheduling and team
Shifts, roles and permissions for everyone on the team.
We know the right people.
For what Lupa doesn’t do, we introduce you to suppliers so you don’t negotiate every deal alone.
- Buying groups
- Consumables
- Hardware
And more
Pharmaceuticals, telecoms and others, introduced when you need them.
Questions
How long does setup take?
Most practices are up and running within a day, with a self-guided course for each role.
Do we need IT support?
No, Lupa is cloud-based and hosted on AWS, so all you need is a device and an internet connection.
Will we need other tools too?
Lupa covers the core of your practice, and we partner with suppliers for the rest.
How does the AI scribe work?
Record the exam, and Lupa Notes writes a structured note and suggests what to bill, ready for you to check.